The Kobo Broken Screen
Believe it or not, the Kobo broken screen is not cracked, it just looks that way because the e-ink is producing this effect. This is what happens when it is accidentally bumped. And according to Kobo, at least those with whom I’ve spoken, it is not covered under the warranty. This, in my opinion, is a design flaw. They should have made the screen from something stronger. I’m here to warn anyone who may be considering the Kobo, that if this happens to you, you might as well throw your money in the trash. It will cost you about 60 dollars plus shipping and insurance plus tax…you have to give the Government it’s fare share of the larceny. On an Item that only cost about $110 CAD you might as well buy a new one with an extra $20 or so. But why would you want to if the chance of this happening again is very likely.
Just search on the internet for the phase “Kobo broken screen” and you will see that there are a lot of customers to whom this happened. Some of them managed to get it replaced for free. Some…not so lucky. I am one of the “not so lucky” ones. I don’t intend on spending a penny for this Kobo e-Reader after the hell the Kobo customer service put me through.
Kobo Customer Service From Hell
Kobo customer service can’t even keep proper track of their ticketing system. We, my daughter, my wife and I, have sent them close to a dozen or more emails within the space of 10 days, more than three quarters of which they can’t find and on those they do find, each has a different ticket incident number. All this, just to get them a copy of the sales receipt and an image of the damage, the very same one you see in this post, and all they do is say it is not covered.
Pay For a Repaired “Previously Broken Kobo”
But if I agree to send them some money, they will repair the Kobo broken screen or send me a fixed previously broken Kobo. They call it refurbished, and their definition of refurbished is a variety of thing that it can be. Not all refurbished item are fixed previously broken items, some are just open box or items returned for reasons other than damage. If you buy that… I can sell you a slightly used bridge real cheap. Of coarse for me to sell you something like that I would be breaking the law, but for some reason the laws don’t apply equally to the rich. Those with money, including Corporations, can get billions of dollars in bail-outs just for ripping off the little guy.
I will follow-up on this to see if the retail chain that sold me the Kobo will do better than the Kobo customer service and at least help in the form of a $50 discount on another Kobo device. Come back later to find out what happens. But in the mean time I can only suggest looking at the Kindle Keyboard as a possible alternative. The Kindle was the e-Reader I originally wanted to buy, but it was not readily available in Canada at the time.
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